When AI is used
WedalioAI is an automated assistant, not a human. Support answers draw from published knowledge articles. Translation, outfit analysis and other enabled AI features process the material explicitly supplied to them.
Limits and control
AI can make mistakes. Support displays source links and offers a human ticket. It cannot inspect another user’s private records, issue refunds, change subscriptions or remove content. Do not send secrets or medical records. You can use the help search and human support without consenting to an OpenAI request.
Analytics summaries
Administrators can request an AI interpretation of consented, aggregated usage statistics. Individual journal text, chat, photos, precise locations and account identities are not included. AI recommendations require human review and do not automatically affect accounts or prices.